Meta Account/Casting Troubleshooting Guide

This FAQ Article Covers:

• Check Meta Account Information
• Check Browser
• Restart Devices 
• Check Wi-Fi Networks
• Check for Software Updates
• Restart Your Router
• Casting FAQ

Check Meta Account Information

Make sure you log into the same Meta account on your computer/tablet and your headset. Both the casting device and headset need to be logged into the same Meta Account. 

Check Browser

Make sure you’re using Google Chrome or Microsoft Edge. Casting with Meta Quest 2 is only compatible with these two browsers at the present.

Restart Devices

After ensuring you’re using the correct browser, the next thing you should try is restarting your headset, your phone, and the device you are casting to.

To restart your Meta Quest 2:

• Press the power button on your Meta Quest 2.
• Select “Restart.”
• Confirm by selecting “Restart” again.
• Your Meta Quest will now restart.

Check Wi-fi Networks

One of the most common causes of casting issues is having multiple devices connected to different Wi-Fi networks.

• Before you begin casting, make sure your headset and the device that you’re casting to are on the same Wi-Fi network and can directly communicate with each other.

If the above step doesn’t work,

• Disable and Enable Wi-Fi on both devices.

If your headset keeps dropping the connection while casting,

• this could be an issue with the Wi-fi network. Try restarting your router or resetting your headset.

Check for Software Updates

Check for software updates on your headset, phone, and your casting device.

• You can check for updates by going to Meta Quest’s settings menu and clicking Update.

Restart Your Router

If restarting your devices doesn’t work, try restarting your router. This will reset your Wi-Fi connection and may fix any issues causing the problem.

Casting FAQ

My device is not casting. Does that mean it's broken?

• No, this could be due to several factors including:
  • interference
  • network congestion
  • outdated router
• You may also need to move closer to the router or reduce the number of devices that are connected to the network. 

Why does my device keep dropping the connection while casting?

• This could be a problem with the Wi-Fi Network. Try restarting your headset and the device you're casting to. 
• You may also need to move closer to the router or reduce the number of devices that are connected to the network. 

My device is laggy while casting. What is causing this? 

• This could be due to an outdated router. Try restarting the router and device.

Related Article(s) 
Casting to a Computer with Meta Quest

Still Need Help? 
If you have any more questions or need further assistance, feel free to reach out to our support team for help. You can submit a ticket in our help center and someone will get back to you shortly (usually within 24 hours).